At NPC Automotive, our focus is on providing mechanics with the speed, availability, and accuracy they need to “WOW!” their customers and drive their business to new heights. We provide quality parts with the fastest and most reliable service, and our no-hassle shipping and warranty policies are tailored accordingly. We know the importance of excellent customer service, and we want to make sure our customers are able to provide the same.
Warranty
Each part we provide comes with a two-replacement warranty. If the part you receive doesn’t work, let us know and we’ll send you a replacement; no need to send the original back. The replacement part comes with the same promise, and if a second replacement doesn’t work for you, we’ll provide you a full refund.
Returns
If the ECU we’ve provided doesn’t fit your needs, you can return it for a full refund any time within 365 days of purchase. Our return policy is no-risk; we do not charge any service or restocking fees.
Shipping
We ship all parts, including warranty replacements, via UPS Next Day Air at no extra cost within the contiguous United States. (Shipping may be charged for Alaska, Hawaii, and Canada.)
Brand Promise Guarantee
Any part ordered before 4pm CT will be delivered to you the next day, or it’s free. (Note: this does not apply if the part is out of stock and must be back-ordered.)
Brand Belief
Delivering an exceptional customer experience and getting vehicles back on the road — not worrying about whether an automotive computer will work with your customer’s vehicle or if it will show up at all– should be your primary focus. Opting for a low-cost part could damage your reputation, profitability, and your ability to deliver on your promise. Eliminate the uncertainties associated with delayed or unreceived parts, by purchasing certified remanufactured automotive computers from a professional partner who prioritizes your needs for speed, availability, and accuracy.